Wednesday, July 16, 2025
Mike Nguyen
How to Stay on Top of Customer Inquiries Without Losing Your Mind
Customers don’t wait—if you’re not the first to answer, your competitor will be. Missed or slow-answered inquiries leak thousands of dollars every month and chip away at trust. Research shows 85 percent of prospects never call back after one unanswered ring, and conversion odds drop eight-to-nine-fold after only five minutes of silence. The good news? With the right processes and AI-powered automation you can plug the leak—and reclaim your evenings.
Sunday, July 13, 2025
Mike Nguyen
3 Systems Every Small Business Needs to Grow Without Burning Out
In this post you’ll learn the three foundational systems that free up time, guarantee consistent quality, and let your business grow without you working 70-hour weeks: